OUR PROJECTS

24/7 Multilingual Customer Assistance

Challenge: Providing consistent and efficient customer support across diverse global markets with varying languages led to high operational costs and inconsistent service quality.
Solution: Developed and deployed an intelligent virtual assistant capable of understanding and responding in multiple languages. Integrated with existing CRM to provide personalized support, answer FAQs, and escalate complex issues seamlessly.
Key Outcome: Improved customer satisfaction scores by 20%, reduced support ticket volume for human agents by 35%, and expanded support coverage to new language markets.

Challenge: Creating high volumes of engaging and on-brand marketing content across various channels (social media, ads, email) was time-consuming and resource-intensive.
Solution: Implemented an AI-powered content creation platform that automatically generates marketing copy based on campaign briefs, brand guidelines, and target audience profiles. Included features for content variation and A/B testing suggestions.
Key Outcome: Reduced content creation time by 60%, increased content output by 40%, and improved campaign engagement metrics by 15%.

Challenge: Manual review and extraction of key information from vast quantities of legal documents (contracts, case files) was slow, costly, and prone to human error.
Solution: Developed an AI-powered solution combining NLP, Robotic Process Automation (RPA) for document handling, and Optical Character Recognition (OCR) for processing scanned documents. The system automatically identifies and extracts key clauses, entities, and insights.
Key Outcome: Reduced legal document review time by up to 70%, improved accuracy of information extraction, and enabled legal teams to focus on higher-level strategic analysis.

Challenge: Staying informed about critical global news across different languages and sources was a time-consuming and often overwhelming task for business intelligence teams.
Solution: Built an automated pipeline that transcribes and translates news broadcasts and articles from multiple languages in real-time. The system then uses NLP to summarize key events, identify emerging trends, and deliver concise briefings.
Key Outcome: Provided business intelligence teams with timely and comprehensive global news insights, reduced manual monitoring efforts by 80%, and enabled faster identification of critical market shifts.